Survey Sensei provides professional market research services and customer surveys. Call 03330 119942 for help.
We are a family run business, offering a comprehensive customer satisfaction monitoring service via customer surveys and polls. We work closely with our clients, tailoring our approach to ensure that we get them exactly what they need from any research that we conduct.
Glenn Blackman, our founder, has worked within the research sector for almost 25 years.
He provides our customers with a unique method of understanding their customer’s perceptions, in order to drive up customer retention, and to encourage additional sales.
All research projects can be strutured to your requirements, with advice provided about how to best construct questions and capture the feedback you want. We can provide full analysis and interpretation of the results.
Customer Satisfaction Surveys
- Designing an online feedback survey for your customers.
- Helping you communicate that survey to your customers.
- Collecting the customer responses.
- Analysing the response data and reporting the findings to you.
- Helping you use that feedback to improve business performance.
- Identifying customer problems early, so you can tackle them, before you lose the customer.
- Generating new business referrals from your customers.
- Identifying problems with service delivery, so that you can take action.
- Collecting performance statistics about your customer servicing that you can use in your PR materials, or in staff feedback and performance management.
To Find Out More
Survey Sensei is part of FundInvoice LLP.