Survey Sensei provides professional research services.
We are a family run business, offering a comprehensive customer satisfaction monitoring service.
Glenn Blackman, our founder, has worked within the research sector for almost 25 years.
He provides our customers with a unique method of understanding their customer’s perceptions, in order to drive up customer retention, and to encourage additional sales.
Customer Satisfaction Surveys
We can help you build and measure customer loyalty, seek new
business referrals and capture customer feedback data, that you can use in your
sales and marketing, by:
- Designing an online feedback survey for your customers.
- Helping you communicate that survey to your customers.
- Collecting the customer responses.
- Analysing the response data and reporting the findings to you.
- Helping you use that feedback to improve business performance.
This type of customer monitoring programme can deliver a number of tangible benefits to your business:
- Identifying customer problems early, so you can tackle them, before you lose the customer.
- Generating new business referrals from your customers.
- Identifying problems with service delivery, so that you can take action.
- Collecting performance statistics about your customer servicing that you can use in your PR materials, or in staff feedback and performance management.